We know that managing a short-term rental comes with plenty of moving parts—and just as many questions. That’s why we’ve put together this FAQ page: to give you clear, straightforward answers to the things owners ask us most often.

Whether you’re curious about how our management plans work, what’s included in your services, or how we handle compliance, this page is here to help. And if you don’t see your question answered, our team is always just a call or email away—because we believe support should be simple and stress-free.

📄 Contract

• What are the differences between the new management plans?
• What’s the difference between linen rental, bedding and laundry?
• What are your cancellation terms?
• Do you have an example of the contract?

🧑‍💼 Performance and management

• Why choose Beyondbnb over another rental company?
• Another rental manager says they can do better
• What’s the difference between a property manager and a short-term rental manager?
• Owner responsibilities when using a rental manager
• Owner payouts, how does this work?
• Do you have an owner portal?

🏠 Property related

• What’s involved with staying compliant?
• What insurance do I need?
• Are smart locks required?
• What inventory is required?
• Can I decorate and furnish my home however I want?
• What items should I avoid leaving in my short-term rental?
• Will every small detail of my property be monitored?

👨‍👨‍👦‍👦 Guest management

• What happens if guests cause damage?
• What’s the difference between wear and tear and guest damage?

🧽 Cleaning

• How does restocking and cleaning work?
• What is the cleaning fee?
• Standard cleaning (turnovers) and deep cleans explained
• How do you ensure cleaning quality standards?
• Can my property be pet friendly?

✅ Bookings and property listings

• Can I still stay at my property?
• Owner stays and restocking
• Where will my property be listed?

💰 Financial

• Do I need to register for GST?
• I’m GST registered, how does this work?
• Do you have any price lists of additional services?